Novenas app support

For questions or help, email support@hatchi.io.

We typically respond within 24–48 hours.

Account and sign-in

Sign in with Apple, Google, or your email address. If you forgot your password, use the password-reset option on the sign-in screen.

Subscriptions and purchases

To restore a purchase, open Settings in the app and choose Restore Purchases. Use the same Apple or Google account used for the purchase.

Manage subscriptions in iPhone Settings → your account → Subscriptions, or Google Play → Payments and subscriptions → Subscriptions on Android.

Delete your account

How to request deletion of your account and data